CleanWipe tool from Symantec

CleanWipe tool is a final solution for the removal of the Symantec Endpoint Protection product.  To receive this tool you need to contact Symantec Support. Support Supporthttp://www.symantec.com/support/contact_techsupp_static.jsp
CleanWipe utility is also included in the release of 12.1 RU2 & now it works/performs much better.

Supported Operating Systems
Windows 2000 SP4+ (requires MS KB816542 included in Update Rollout 1 for SP4)
XP / Server 2003 / 2003R2
Vista / Server 2008
Windows 7 / Server 2008R2
Windows 8 / 2012 Server
Both 32 and 64bit versions, where applicable

Before you run Cleanwipe tool, you can download Symantec Diagnostic Support Tool to identify the problem.

It’s a Zip file with password protected. Need to extract Zip file prior to run Cleanwipe.exe

1. On the welcome screen, click Next.

2. Read the license agreement, check I accept the terms in the license agreement and then click Next.

3. Now, you can see the list of products from which you can choose the required one. This is a major change compared to the previous Cleanwipe version.

4. A reboot is mandatory to completely remove any of the above products. However, if you want to hold the reboot and do it manually at a later point of time, you can now uncheck Reboot Automatically.

This doesn’t require multiple reboots when compared to the previous versions of cleanwipe utility.

http://www.symantec.com/connect/articles/new-cleanwipe-version-introuduced-sep-121-ru2

You need to contact support to get cleanwipe. Open a webcase here:
http://www.symantec.com/docs/TECH58873
They will send you the credentials to log in and download.
you can call symantec support
How to create a new case in MySymantec
http://www.symantec.com/business/support/index?page=content&id=TECH58873
Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
•    United States: 800-342-0652 (407-357-7600 from outside the United States)
•    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
•    United Kingdom: +44 (0) 870 606 6000

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Posted on October 24, 2014, in General. Bookmark the permalink. Leave a comment.

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